Location: Kiev, Ukraine

Required Experience

• OS Environment: FreeBSD (administrator level)
• Application Environment: administrator level for Apache, Sendmail, MySQL and user level for CVS
• Languages: Perl (beginner level), SQL/MySQL (simple queries)

Other Experience

• Scope: IP Telephony Billing, Online Payment Processors, SIP Softswitch/PBX.
• Technologies/Products: Mason, PHP, Cisco, Quintum

Primary Responsibilities

• Provide technical support (in English) of the Company’s products and related systems through electronic mail, phone communications, remote access and physical presence:
• respond to letters, telephone calls and other messages in a diligent manner;
• troubleshoot system malfunctions;
• investigate and analyze the root of problems.

Key Objectives

• Ensure proper operations of the customers’ installations.
• Provide high quality technical support.
• Use initiative and vision to propose new areas of product and support improvement.
• Follow a defined schedule and prioritize workload to meet deadlines.
• Work both in a team environment and individually.
• Acquire new knowledge; demonstrate proactive learning and continuous development of the skill set.

Skills

• Keen interest in and knowledge of computer technologies extending beyond requirements of the role.
• Good knowledge of the English language.
• Good communication and team working skills.
• Loyalty.
• Professional discipline and ethics, ability and desire to follow rules and procedures.

You may work either by shifts, with the working hours 08:00 - 20:00 and 20:00 – 08:00 (12-hour shifts once every 3 days), or from Monday to Friday 11:00 – 19:00. Occasional work out of regular hours may be required.

PortaOne office in Kiev will provide: lunch, English lessons, health insurance.

Please send your resume to career-kiev@portaone.com with subject: Support Engineer.