FastIVR is a powerful tool for generating and evaluating TCL scripts for Cisco VoIP-enabled gateways. FastIVR enables telecom operators to execute and evaluate Cisco TCL IVR scripts locally on a workstation, without the need to remove an expensive piece of hardware from the production network system. Moreover, the Fast IVR tool is infused with PortaOne’s vast experience in developing and implementing high-capacity flexible Interactive Voice Response programs and strategies. It is the most effective and innovative tool available for customer care, contact, and communications.

Who needs Fast IVR?

• Every company that owns a voice-enabled Cisco gateway and plans to customize the IVR system functionality will benefit tremendously from our solution.
• Every VoIP provider will benefit from introducing advanced, attractive, value-added services into its VoIP network.
• Every training facility will benefit from its knowledge of how to work with Cisco TCL IVR.

FastIVR Technical Documentation
(PDF, 1.1 MB)
Last updated September 26, 2002

Key Features

• Cost effective: positive ROI results within just a few months of installation for many of our customers.
• Exact Emulation: works exactly like a Cisco VoIP gateway.
• Support of real RADIUS server: test IVR scripts on your production system.

Even though Cisco TCL IVR API was basically made for IVR, it also accesses Cisco call control, including cli, cld (ani, dnis) processing, call routing and so on. This overcomes Cisco IOS limitations and allows you to easily customize your VoIP network functionality.

View FastIVR Demonstration Movie
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COMPARE developing IVR scripts with and without FastIVR

Typical process of developing/testing Cisco IVR script

1. Editing script
2. Locking script
3. Uploading script to tftp server
4. Reloading application in Cisco “call application voice load “
5. Placing call over telephone line
6. Repeat 1-5 in case of errors

With Fast IVR

1. Editing script
2. Testing script in FastIVR
3. Repeat 1-2 in case of errors