PortaUM is a unified messaging platform and a media server application that handles voice mail, fax, and regular e-mail messages as objects in a single mailbox that a user can access via a web interface or by telephone.

PortaUM plays multilingual IVR (interactive voice responses) or voice prompts and completely removes the need in expensive Cisco media boxes. The IVR capability makes PortaUM an indispensable component for calling cards offerings (voice prompts), hosted IPPBX or IP Centrex services (auto attendant), and for many residential and retail VoIP applications (voice mail).

PortaUM is an integral part of PortaSwitch, a feature-rich telecommunication services and subscriber management platform built around a comprehensive converged VoIP billing and class 4-5 SIP softswitch.

For more technical and/or pricing information about PortaUM please contact our sales team.

PortaUM is developed specifically to meet all the communications needs of small to medium-sized businesses or branch offices. PortaUM allows ITSP to offer subscribers the ability to process e-mails and manage voicemails from within a web browser, with a favorite e-mail client, or by using IVR system. PortaUM provides a single, non-intrusive interface for all telephony and messaging functions, and increases staff proficiency and productivity by being easy to use and manage.

Also, PortaUM is one of the most important elements of a calling card platform. It plays voice prompts and IVRs in many languages and allows service providers to rapidly build calling card services without heavy investments in expensive Cisco IP IVR equipment.

PortaUM users can fully utilize the capabilities of PortaBridge (a conference server) that creates an instant opportunity for those ITSPs that are interested in providing teleconferencing services.

PortaUM Includes

• Web interface for users and the administrator
• IMAP server for accessing messages with email client (Outlook, Netscape)
• Telephone interface
• Media server
• Mail servers
• Conference server

PortaUM is different from all other available solutions in that it is based on open standards and supplied with the source code, allowing subscribers to add new generation services on the fly. As all other PortaSwitch licenses, PortaUM license is unlimited and perpetual, and when purchased along with PortaSwitch, will also include post-installation monitoring and on-site training.

Features Overview:

• Voicemail
• Auto Attendant
• Find Me/Follow Me
• Message Waiting
• Virtual Office solution
• Abbreviated Dialing
• Company Directory
• Support for SIP phones

Auto Attendant

PortaUM Auto Attendant is a Voice Response Unit which answers a company’s phone and performs the duties of an operator/receptionist: transferring calls to extensions within the company phone system, screening calls, and offering the caller directory assistance to the proper extension.

A typical auto attendant will answer the phone with a prerecorded greeting message like: “Hello, thank you for calling PortaOne. If you know your party’s extension, dial it now. For sales, press 1. For technical support, press 2 … or wait for transfer to an operator”.

PortaUM Auto Attendant supports an advanced menu management system to enable an unlimited, multi-tree interactive voice response system for all subscribers. PortaUM Auto Attendant is fully programmable and supports a large variety of system action types, allowing highly flexible selection handling. The voice menu files are fully customizable, and may be stored locally on the server.

An intuitive, feature-rich GUI allows users to create their own system in a matter of minutes, without the need for any programming.