PortaOne products are offered with unlimited and perpetual per-installation licenses, without any additional charges for modules activated, features used, the number of customers in the system, or the amount of calls or transactions processed by it.

Every year, PortaOne development team produces about three new maintenance releases of PortaSwitch. Each maintenance release is a comprehensive collection of improvements, bug-fixes and, most importantly, new modules, features, and capabilities.

All supported customers receive these maintenance releases as part of their support and maintenance subscription at no extra cost, so that the functionality of their systems is constantly expanded.

We appreciate and welcome all suggestions about improvements to our software products, especially those submitted by our customers. The "wish list" of features (a collection of suggestions, recommendations and ideas) usually contains several hundred items, and new entries are constantly being supplied by our existing and prospective customers, partners, and internally, by PortaOne engineers.

When a new maintenance release is planned, we face a challenge of choosing a specific set of features to include in it. All of the features in the wish list are useful and beneficial in one respect or another. Since there is just a few months’ time for development and testing of a new release, only a small subset of all the possible features can be implemented in a given release. Any other features have to wait until the next release is planned, when we will do the same selection process again.

The question of selecting specific features to be included in a release is an extremely important one. Our responsibility is to apply our engineering resources with the maximum possible benefit for PortaOne customer. We do not project our vision of the market and decide on the importance of one feature or another based on some non-objective factors – each PortaOne customer’s business is unique, and each knows best what is most important for them. Therefore, we offer a fully transparent and fair feature selection process that allows our customers to actively participate.

When a specific feature is important to a customer, this customer may become a "project owner" of its development. The customer sponsors the development efforts associated with the particular feature, and in turn, we prioritize this custom feature development by including it in the next available release and committing to a specific delivery date.

This immediately puts a value tag on each feature request and allows PortaOne to focus our development resources on what is most important to our customers. Combined with PortaOne licensing policy, this makes for "community" development, since with each new release a customer receives many features developed for other customers in addition to the single feature requested and paid for by him.

As a result, hundreds of PortaOne customers around the world combine their creative ideas with the power of PortaOne’s engineering team to produce a great communication services platform.