Overview

IVR (Interactive Voice Response) consists of simple voice prompting and digit collection as a means of gathering caller information for user authentication and identifying a destination. IVR systems provide information in the form of recorded messages over telephone lines in response to user input in the form of spoken words, or, more commonly, dual-tone multi-frequency (DTMF) signaling. IVR makes use of TCL scripts in order to gather information and process accounting and billing. You can read more about TCL IVR scripting at www.cisco.com

What we offer

PortaOne has been providing consulting services to customers interested in implementing robust, high-capacity IVR programs since 1997. We offer customized and/or originally designed TCL scripts and modules that enable more flexible, effective and precise functioning than Cisco’s default scripts and applications. Most TCL scripts and modules are designed using FastIVR – an innovative tool for accelerating development and implementation of IVR programs.

Product Name	Description
Web Callback	An indispensable package for any company seeking to launch web callback services! The complete package includes TCL IVR script, HTML form & Perl CGI script.
Advanced Remote Authenticate	Replacement for Cisco remote_ip_authenticate & pasport_silent scripts. Allows authentication by IP, MAC address of a remote VoIP peer, PUID, or password from a SIP INVITE request.
Caching Advanced Remote Authenticate	Replacement for Cisco remote_ip_authenticate & pasport_silent scripts. Improves billing accuracy and dramatically decreases billing system load.
Session Name	Replacement for Cisco’s default application. Allows you to associate any alphanumeric user name with a call leg. This script uses a tone generator instead of a pre-recorded beep.au file, thus improving billing accuracy.

Text-to-Speech Modules

Text-to-Speech (TTS) modules are responsible for translating text to audio through a telephone user interface, taking into account the specifics of different languages.

Product Name	Description
TTS Modules	Compatible with V1 & V2 TCL IVR scripts. Bundled with all the necessary voice prompts, plus Cisco debit card application voice prompts for immediate use. Essential for multilingual debit card applications.