Overview
IVR (Interactive Voice Response) consists of simple voice prompting and digit collection as a means of gathering caller information for user authentication and identifying a destination. IVR systems provide information in the form of recorded messages over telephone lines in response to user input in the form of spoken words, or, more commonly, dual-tone multi-frequency (DTMF) signaling. IVR makes use of TCL scripts in order to gather information and process accounting and billing. You can read more about TCL IVR scripting at www.cisco.com
What we offer
PortaOne has been providing consulting services to customers interested in implementing robust, high-capacity IVR programs since 1997. We offer customized and/or originally designed TCL scripts and modules that enable more flexible, effective and precise functioning than Cisco’s default scripts and applications. Most TCL scripts and modules are designed using FastIVR – an innovative tool for accelerating development and implementation of IVR programs.
| Product Name |
Description |
| Web Callback |
An indispensable package for any company seeking to launch web callback services! The complete package includes TCL IVR script, HTML form & Perl CGI script. Read more » |
| Advanced Remote Authenticate |
Replacement for Cisco remote_ip_authenticate & pasport_silent scripts. Allows authentication by IP, MAC address of a remote VoIP peer, PUID, or password from a SIP INVITE request. Read more » |
| Caching Advanced Remote Authenticate |
Replacement for Cisco remote_ip_authenticate & pasport_silent scripts. Improves billing accuracy and dramatically decreases billing system load. Read more » |
| Session Name |
Replacement for Cisco’s default application. Allows you to associate any alphanumeric user name with a call leg. This script uses a tone generator instead of a pre-recorded beep.au file, thus improving billing accuracy. Read more » |
Text-to-Speech Modules
Text-to-Speech (TTS) modules are responsible for translating text to audio through a telephone user interface, taking into account the specifics of different languages.
