The PortaOne Professional Services team helps carriers and enterprise customers develop and deploy new speech-based services, as well as port legacy IVR and non-speech-enabled applications to the VoiceXML platform. With PortaOne Professional Services, you will be able to launch voice-driven applications effectively, economically, and on schedule.

A team of experienced professionals handles all aspects of project management, including business case development, requirement analysis, functional specification, project development timelines, application development, quality assurance and deployment.

PortaOne provides companies with end-to-end voice technology solutions that help increase revenues and improve customer service. Using scalable, open standards-based technology, PortaOne provides voice solutions that enhance agent productivity and improve customer satisfaction.

With nearly a decade of experience in leading-edge technologies, PortaOne is uniquely qualified to deliver voice technology solutions using industry-standard VXML products. No matter what your field of activity, or what business processes or technology you use, our implementation services will streamline your project and keep it on track, helping you reduce your risks and control your costs.

Voice Application Development

Through enhanced voice applications, telcos, ISPs and business enterprises can provide “feature rich” value-added services along with existing technologies and network infrastructure. End-users can access and manage information and content stored from any website or database using a conventional telephone or mobile phone, without the need for special WAP, WEB or touch-tone alternatives.

The PortaOne application development team helps carriers, enterprises and contact centers to rapidly develop and deploy speech-enabled web services. These include application requirements analysis, system design, testing, system management and reporting tools, and so on.

Typical Enhanced Voice Applications:

Enhanced Calling Services

• Personal Assistant Service, E-mail by Phone, Contact List Management, Voicemail System
• Calendar, Scheduling & Reminder Service, Appointment Reminders, Wake-up Call Service

Content Services

• News, Sorts News, Stock Quotes, Horoscopes, TV & Movie Listings, Hospital/Restaurant/Tourist Spots Locator
• Directory Inquiry, Traffic, Weather, Train & Flight Timetables, Currency & Commodity Rates, Time System

Transaction Services

• Financial, Banking and Billing Transactions, Train & Flight Reservations
• Home Delivery Service, Translation Programs

Productivity Applications

• Sales Force Automation
• Call Center and Contact Center Attendant, Unified Messaging Services Assistant

Technology

Solutions are planned and developed on a variety of platforms. Our objective is always to offer the maximum amount of features at the lowest possible cost to the client. PortaOne can develop applications on existing customer in-premises voice platforms, next-generation off-the-shelf VXML platforms or the PortaSwitch communication services platform, using the latest development tools. Applications are linked to enterprises’ back-end systems (databases, CRM platforms, etc.) and can be integrated with in-premises or outsourced call center solutions.

User Interface Design

One of the most important aspects of voice applications is how the voice interface is designed. PortaOne employs professional UI developers with backgrounds in linguistics and human-computer interaction. We work closely with customers in order to understand their requirements and listen to their concerns, seeking to design the most user-friendly and efficient interface possible. We use professional recording studios to guarantee high-quality output.

Performance & Scalability

We take great pride in designing robust solutions that perform and scale well. By providing a scaling plan from the very beginning of the design process, we are able to guarantee lower application upgrade and maintenance costs in the future.