Combination Gives ITSPs, Enterprise Users Assured Operation of Mida Solutions' Attendant Console Application with PortaOne's Telecommunications/Subscriber Management Platform
Global communications software company PortaOne, Inc. and Mida Solutions, a software vendor focusing on Unified Collaboration and Professional Communication, today announced successful completion of interoperability testing between Mida Solutions' Mida Operator Console and PortaOne's PortaSwitch telecommunications platform. The availability of the Mida Operator Console with PortaSwitch means ITSPs as well as enterprises of all sizes can quickly implement a fully web-based (HTML5) attendant console into their PortaSwitch-driven IPPBX systems.
Mida Operator Console is a fully-featured application that provides simple and efficient management of telephone calls, integration with enterprise phone directories, memos and presence integration. In addition to managing all incoming and outgoing calls for the enterprise, Mida Operator Console offers features that include call presence monitoring via BLF (Busy Lamp Field), call transfer, call park and call log, among others. Uniquely, the console has also been developed for visually impaired operators and is fully compatible with braille keyboards and screen reader software.
"We are excited to enter this new partnership with PortaOne. Thanks to the integration between PortaOne and Mida Solutions, it is now possible to extend PortaOne Unified Communication services with a web-based receptionist console, thus ensuring accessibility to visually-impaired and blind operators," said Marco Cortese, Mida Solutions' Chief Executive Officer.
As a web-based app, Mida Operator Console can be accessed in soft phone mode, from any desktop PC or Apple Mac based on OSX as a seatless solution. The compatibility of the console adds further value to PortaSwitch, a converged system capable of handling the complete VoIP call control and billing functions of a diversified digital services company. Consisting of a real-time billing system, class 4 and 5 SIP softswitch and application servers, PortaSwitch supports provisioning, SIP call control, unified messaging, IP Centrex, callback management, IVRs, conferencing and more.
"Mida Operator Console offers a high level of flexibility for businesses of all sizes. Its support for cloud-based deployment also makes it an exceptional choice for IPPBX service providers," said Roman Khalenkov, Sales and Marketing Director for PortaOne. "We're confident that enterprises and service providers alike will find great opportunities for increased performance and business value through the compatibility of Mida Operator Console and PortaSwitch."
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