The PortaOne customer relations team are coordinators and liaison agents for our PortaCare clients and PortaOne developers and technical support engineers, making sure that the service provided by PortaOne is timely, efficient and exceeds customer expectations.

In particular, we:
  • Speed up issue resolution
  • Organize communication with Technical Support and Development
  • Resolve cases of misunderstanding
  • Tune up internal processes to provide top-level customer support

  • Override standard procedures to help resolve exceptional cases
  • Update authorization information and any other records
  • Train our technical teams to better communicate with customers

…and, yes: SORT OUT all kinds of issues for you – or quickly find and involve the appropriate PortaOne expert to do that.

Who we are

Vlad Vlad Chetyrko, Customer Relations Manager has been with PortaOne for 10 years to gain a profound understanding of the inner workings of the company. Over 20 years of experience in communication with people from different cultural and professional backgrounds enable Vlad to understand different perspectives and bring the parties to a shared understanding to develop a solution plan.

Natalia Natalia Almiasheva, Customer Relations Assistant brings a fresh perspective and flexibility combined with the experience of cultural exchange, personnel management and communications.

How to get us involved

During our working hours (09:00 to 18:00 GMT+2 in Eastern Europe), please do give us a call at the following numbers and extensions:

+1 604 628 2508 or
+1 866 747 8647 (toll free from North America and Skype)

Extensions 7185 for Vlad, or 7620 for Natalia.

24x7/365: Write to escalate@portaone.com.

This email address is not associated with a particular queue in our Request Tracker System, so it can be added as a CC when replying to any ticket. Moreover, even if we are not in the office, when our Support colleagues see a CC to escalate@portaone.com, they understand that the issue requires additional attention, and act accordingly.

Customer Relations

contact@portaone.com

Toll-free calls (phone & Skype)
+1 866 747 8647
Calls & faxes from abroad:
+1 604 628 2508

PortaOne, Inc.
Suite 408, 2963 Glen Drive
Coquitlam, BC, V3B 2P7
Canada

Superb Reliability and Scalability with
24/7 Professional Technical Support

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Open architecture

PortaOne provides both APIs and source code for PortaSwitch to allow an easy integration
 
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Scalability for growth

Our platforms can easily scale up by adding more servers to match your project success
 
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Reliability and redundancy

Clustering and geo-redundant site configuration allow to address the most rigorous requirements
 
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24/7 technical support

Over 60% of our 300 engineers are in the technical support services, praised as the best in industry
 
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Constant improvement

The dedicated highly skilled development team delivers more than 20 software builds per year