Here you can find answers about PortaOne’s business model, custom development polices and financing options.

After PortaOne custom develops a new feature, how is it supported? Will it be made available to other customers?

When a customer sponsors a Feature Request (FR), it is given priority. This allows PortaOne to focus development resources on what is most important to our customers. Once the feature has been developed, it is integrated into the next available Maintenance Release, along with new features developed for other customers. The combined code goes through a rigorous testing process, which ensures that this and all other functionalities work correctly. The single release image is then distributed to all PortaOne customers. Thus the software’s behavior is the same across all platforms, documentation is unified, and support procedures are identical. Compared to creating and maintaining customized software versions for every customer, this is the only feasible approach.

While you allow other customers access to your custom-developed feature, you also receive many more custom-developed features of theirs with every update. This community development approach allows our hundreds of customers from around the world to combine their creative ideas to help make PortaOne’s products the best in the industry.


Does PortaOne provide any custom development services?

Yes. With every update to PortaSwitch we release a long list of new features. Many of these features result from custom development requests by our customers.

We are constantly looking for ways to improve our products. And by letting our customers participate in the development cycle, we are able to create the most powerful, robust and flexible billing and service management platform in the industry.

Additional information about our custom feature development services can be found here.


How often are new features released in PortaSwitch?

We release new features with every MR (Maintenance Release) upgrade, using an agile development schedule so that a Maintenance Release is produced every 7 weeks! This ensures that the amount of changes in each new release is not overwhelming. So the update procedure is quick and the learning curve for customers is easy.

In addition to new features, every MR contains enhancements to improve functionality, system stability enhancements, and bug fixes.


Do you have a financing option?

While PortaOne is not equipped to offer any financial services, we are fully open to working with the leasing company of your choice. We have already worked with the following leasing companies:

  • Dimension Funding
  • Direct Capital
  • NFS Leasing
  • Fernwood Capital

For more information about financing options, please visit our services.


Can I rent PortaOne products?

PortaOne does not rent out any of its products. We only sell licenses for our software solutions. Customers procure their servers locally and arrange hosting facilities on their own.


How many customers do you have?

PortaOne has issued approximately 1,200 licenses, and actively serves over 400 clients in 80+ countries on five continents. Our customers are distributed by location as follows:

  • ⅓ in Europe (strong presence in the UK, Italy, France, the Netherlands and Scandinavia);
  • ⅓ in North America (both Canada and the US);
  • ¼ in the Asia-Pacific region (strong presence in HK, Malaysia, Singapore and Australia);
  • the rest are in Africa (8 countries), the Middle East, and Latin America (13 countries, with 3 clients in Brazil).

Where is PortaOne located? How many people are employed at PortaOne?

PortaOne’s corporate headquarters is in Coquitlam (suburb of Vancouver), Canada. We also have four engineering offices in Ukraine, and staff telecommuting from other countries such as the United States, Spain and the Czech Republic. Currently, there are over 300 employees at PortaOne.


About PortaOne

contact@portaone.com

Toll-free calls (phone & Skype)
+1 866 747 8647
Calls & faxes from abroad:
+1 604 628 2508

PortaOne, Inc.
Suite 408, 2963 Glen Drive
Coquitlam, BC, V3B 2P7
Canada

Superb Reliability and Scalability with
24/7 Professional Technical Support

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Open architecture

PortaOne provides both APIs and source code for PortaSwitch to allow an easy integration
 
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Scalability for growth

Our platforms can easily scale up by adding more servers to match your project success
 
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Reliability and redundancy

Clustering and geo-redundant site configuration allow to address the most rigorous requirements
 
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24/7 technical support

Over 60% of our 300 engineers are in the technical support services, praised as the best in industry
 
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Constant improvement

The dedicated highly skilled development team delivers more than 20 software builds per year