Premium PortaCare is an extended list of services available to the PortaCare subscribers.

PortaCare is an annual support and maintenance subscription program that covers remote system monitoring and regular maintenance releases with new features, as well as 24/7 technical support for PortaOne products.

IP-Centrex

In addition to all standard PortaCare features and services, the annual Premium PortaCare program includes:

  • Phone Support

    24/7×365 unlimited access to the dedicated PortaOne contact center establishing the fastest track to resolve the most important issues and address business critical questions and concerns

  • Development

    The highest priority assessment, research, and quoting for the custom development assignments with direct involvement of PortaOne development professionals

  • On-Site Assistance & Training

    Complimentary two-day training or configuration assistance session with one of the most experienced senior PortaOne support engineers to transfer knowledge to new staff members, to learn about constantly evolving new functionality, and to see how PortaSwitch can be applied to new business opportunities on the market (offered on demand once a year at one of PortaOne locations or on-site at customer's offices, travel expenses not included).

How to use on-site assistance?

These two days of PortaOne senior engineers' time included in the annual Premium PortaCare subscription can be used to the liking of a customer, for example:

  • generic training (for instance, some customers use it when they have new employees with no previous experience with PortaSwitch)
  • session dedicated to some specific advanced topics relevant to customer's business model or any new features and functionality
  • onsite assistance workshop where a PortaOne professional would be working next to customer's engineers to configure and troubleshoot certain complex scenarios or to prepare for an update
Premium PortaCare

contact@portaone.com

Toll-free calls (phone & Skype)
+1 866 747 8647
Calls & faxes from abroad:
+1 604 628 2508

PortaOne, Inc.
Suite 408, 2963 Glen Drive
Coquitlam, BC, V3B 2P7
Canada

Superb Reliability and Scalability with
24/7 Professional Technical Support

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Open architecture

PortaOne provides both APIs and source code for PortaSwitch to allow an easy integration
 
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Scalability for growth

Our platforms can easily scale up by adding more servers to match your project success
 
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Reliability and redundancy

Clustering and geo-redundant site configuration allow to address the most rigorous requirements
 
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24/7 technical support

Over 60% of our 300 engineers are in the technical support services, praised as the best in industry
 
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Constant improvement

The dedicated highly skilled development team delivers more than 20 software builds per year