Virtual Communications LLC, a Sunrise, Florida-based VoIP telecommunications company, has placed PortaOne’s PortaSwitch real-time billing platform at the center of its unique business model. Virtual Communications, which offers its U.S. customers virtual local land lines from Latin America without the need for out-of-country prefixes, uses PortaSwitch to fulfill nearly all of the company’s critical call management and business functions including advanced routing, value-added services, customer service and much more.
Virtual Communications LLC is well-known among Latino customers in the U.S. for its El Teléfono Rojo (The Red Phone) service. The service enables customers to make and receive calls in the US dialed to and from a local number in Colombia, Venezuela and other Latin American countries, using only the call recipient’s seven-digit local phone number. The capability provides not only simplicity for families and friends of all ages, but also unmatched convenience for businesses who make and receive calls frequently from Central and South America.
PortaSwitch: a real-time billing platform
PortaSwitch is a reliable, flexible, scalable and end-to-end technology platform that is at the very center of our business. It drives our day-to-day operations on multiple levels, from technical design to customer service and even accounts payable. And because PortaSwitch is a Web-based, integrated platform, it makes people throughout our organization, from customer service to accounting, more efficient.
Javier Pinzon, President of Virtual Communications LLC
PortaSwitch, PortaOne’s flagship product, is a premier telecommunications services and subscriber management platform for telephony service providers. Capable of handling the complete call control, routing, proxying, and converged VoIP billing functions of a diversified digital services company, PortaSwitch allows wholesale VoIP carriers and telecommunication service providers to deliver a wide variety of business models quickly and flexibly.
As a comprehensive product, PortaSwitch consists of a real-time billing system, class 4/5 SIP softswitch, and application servers that deliver converged VoIP billing and provisioning, SIP call control, unified messaging, IP Centrex and cloud PBX, callback management, IVRs, conferencing and more.
Virtual Communications differentiates itself by offering a complete range of calling plans and device options including VoIP, calling plans and inbound/outbound services, making PortaSwitch’s flexibility a necessity.
Virtual Communications is a perfect example of how flexibly PortaSwitch enables new concepts and new models in the telecommunications field. Where its competitors usually offer one range of options, Virtual Communications can offer a set of ranges. This not only gives Virtual’s customers the perfect fit for their needs, but also more reliability in terms of the support and billing accuracy they receive.
Roman Khalenkov, Chief Commercial Officer for PortaOne
Virtual Communications’ PortaSwitch services are enhanced by the support it receives through PortaOne’s Premium PortaCare 24/7 technical support and maintenance updates service. As PortaOne’s ultimate support option, Premium PortaCare includes preferred 24/7 phone center support, regular enhanced training sessions and on-site configuration assistance.
