In the international prepaid phone card business, all it takes is one poor experience to send a customer to a competitor. No one understands this better than Orlando, Florida-based NetOne International, a leading provider of prepaid phone cards and related services—which is why four years ago, it made a commitment to communications software company PortaOne and PortaOne’s PortaSwitch VoIP billing and subscriber management platform.
PortaSwitch is a production tested platform that covers most of our needs. It’s very intuitive and flexible, which meant it would not only assure us of stable, world-class call quality but also enable us to make quick changes to our infrastructure or product offerings when needed.
Ed Nuñez, Telecom Engineer at NetOne
PortaSwitch is capable of handling the complete call control, routing, proxying, and converged VoIP billing functions of a diversified digital services company. As the core application for VoIP telecommunications companies, PortaSwitch offers a complete feature set for calling card providers as well as VoIP wholesalers, carriers and Internet Telephony Service Providers.
To ensure its quality of service, however, NetOne took the added step of subscribing to PortaOne’s Premium PortaCare maintenance program. This high-end offering includes unlimited 24/7 access to PortaOne dedicated contact center, direct involvement of PortaOne development professionals for custom solutions, on-site assistance, complimentary training sessions and more.
Given NetOne’s ambitious business model, such investments are a wise investment. NetOne provides state-of-the-art call services to over 190 countries around the world. Its tens of thousands of U.S., Canadian and Australian customers can use their NetOne PIN-based or PINless prepaid cards to phone friends, relatives and business contacts around the world in destinations such as UK, Egypt, China and Mexico, to name a few. It ensures its service quality by maintaining its own switching and telecom structure—a system built on PortaSwitch.
One of our hallmark service assurances is our first call guarantee. If any new customer is not satisfied with the quality of their first call, we refund their prepaid phone card purchase price. We would not be able to make such a promise without the reliability of PortaSwitch.
Ed Nuñez, Telecom Engineer at NetOne
NetOne also supports its outstanding quality and competitive prices with service innovation. Currently the company is rolling out combined VoIP telephony services over Internet connectivity to its international users; to add value, NetOne is offering access via the customer’s choice of PC, smartphone app or Cisco telephone adapters.
According to Nuñez, PortaSwitch’s unique softswitch and media server capabilities make such competitive advantages possible.
When we need to launch a new product, we can easily clone an existing product and easily modify it to fit the needs of the new product. This allows us to produce a better product at lower cost, and bring it to market much faster
Ed Nuñez, Telecom Engineer at NetOne
PortaSwitch consists of a real-time billing system, class 4/5 SIP softswitch, and media applications that deliver converged VoIP billing and provisioning, SIP call control, unified messaging, cloud PBX, callback management, IVRs, conferencing and more.
