The cloud call center market is thriving – with predictions for its compound annual growth rate reaching as high as 25% to 2032. This webinar will update you on the latest cloud PBX and PortaPhone enhancements that can help you tap into that growth with a competitive, customizable, and profitable cloud call center service that offers clear benefits to the businesses in your sector. Register now so you can:
- Learn how to make it simple to onboard new customers with effortless migration from their existing service
- Discover how the new real-time Call Console improves call handling and optimizes workforce management
- Find out how to help your customers leverage call statistics to improve their call center performance
- Watch a demonstration of the latest new features in PortaPhone
- And get answers to your specific questions, along with exclusive insights from PortaOne experts on best practices for creating and selling a competitive service
Who This Webinar Is For:
- CSPs, MVNOs, and other service providers who want to offer advanced telephony solutions to business customers.
- Business owners and IT teams seeking better call management and communication tools.
- Anyone interested in the latest trends and developments in cloud-based communication platforms.
What to expect:
In this free, one-hour webinar, your three expert hosts from PortaOne will cover everything you need to know about leveraging new features to create a competitive and efficient cloud call center service, including:
- Migrating customers from competing providers: Learn how to effortlessly set up a new call center customer, including the quick import of agent extensions from a .CSV file.
- Offering advanced call handling: See how the new real-time Call Console improves call management and makes work easier for supervisors, agents, and receptionists.
- Improving business performance: Find out how organizations can leverage enhanced call statistics and analytics to grow their business with data-driven insights.
- Reducing caller wait times: Learn about smart queue management and how it helps businesses improve their customer experience.
- Increasing call center efficiency: Get up to date on new features including automated wrap-up scheduling, better ring group and call queue management, call transcription, and enhanced supervisor tools.
- Leveraging new enhancements to PortaPhone: Get the details on all the latest features in PortaPhone, including new web widget and chat capabilities.
- Get your questions answered: Join our live Q&A to receive expert insight on leveraging these tools to solve your customers’ most pressing business challenges.
