Our development roadmap is directly driven by feedback and requests from the PortaOne customer community: every 7 weeks, we release a new version of PortaSwitch that has more capabilities, more efficiencies, and more ways to increase your profits – all chosen by you.
Participating in this webinar is the best way to find out what enhancements have arrived in the last four maintenance releases and how you can best apply them to your specific business. Bring your questions for the live Q&A and, as always, be prepared for a lively and informative discussion with your peers from the global telecom community.
What to expect:
This 1-hour webinar will equip you with everything you need to know about how to use new features in MRs 114 to 117 to streamline your operations and open up new paths to revenue. You’ll also get updates on added capabilities in PortaPhone and new tools and services that are now available in the PortaOne Add-on Mart. Here are just a few of the enhancements and features that our expert hosts will discuss:
PortaSwitch MRs 114 to 117:
- Provide resellers with the ability to give their staff role-based access to the reseller portal
- Offer your customers an AI-driven call recording transcription service, and charge via monthly usage packages
- Provide simplified call screening configuration through centralized phone number list management
- Seamlessly integrate with WTL and IPLOOK mobile core infrastructure via PortaOne Workflows
- Provide access to commission information with the updated representative web interface
- Tailor number portability lookups for more cost-effective SMS routing
- Help call center customers optimize the performance of their outbound campaigns with real-time call progress information and enhanced logic for auto-dialer apps
- Plus: new troubleshooting tools, simplified customization of subscription fees for reseller packages, and much more!
Cloud PBX Portal:
- Provide enhanced monitoring tools via the new call center supervisor dashboard, including Spy, Whisper, and Barge-in modes
- Enable better decision-making with real-time call information updates with the improved call center call console
PortaPhone:
- In-app chat and group chat features
- PoC of SMS support
Add-on Mart:
- Embed a dialpad, phonebook and click-to-dial functionality directly into CRM, CX platforms, or the Cloud PBX Portal with the white-label PortaPhone web widget
- More CRM platform options for PortaPhoneCRM by PressOne.
