PortaOne Customer Success Managers
A team of coordinators and liaison agents between PortaOne customers and PortaOne developers and technical support engineers
Our goal
to ensure timely and efficient services that exceed our customers’ expectations.
We deliver robust and constantly evolving products that quickly adapt to changing market requirements using a unique development process that combines many of the strengths of traditional software development practices with agile programming.
Vlad Chetyrko
Senior Customer Success Manager
Our job description says it all. We are here to ensure that our valued PortaOne customers have success in their businesses with our PortaOne services and products.
Whenever you have a question or concern and are unsure who to approach, or you have an idea as to how we can help you better develop your business, we’re your go-to contact. Get in touch with us today.
How we do it
Speed up issue resolution
Organize communication with Tech Teams
Resolve cases of misunderstanding
Tune up processes to provide top-level customer support
Override standard procedures to resolve exceptional cases
Update authorization information and any other records
Train our Tech Teams to better communicate with customers
Sort out any and all issues or quickly find the appropriate PortaOne expert who can
Either we have your answers or we know the best team member who does. Bring us your questions, concerns, or ideas.
Who we are:
Vlad Chetyrko
Customer Success Team Lead
Vlad has been with PortaOne since 2007 and has gained a profound understanding of the inner workings of the company. Over 20 years of experience in communication with people from different cultural and professional backgrounds enables Vlad to understand different perspectives and bring the parties to a shared understanding to develop a solution plan.
Daria Kozachuk
Customer Success Manager
Daria’s goal is to work with her customers to fully understand what they need, and to communicate those needs to the PortaOne team so that everyone can work toward the right solution together.
Nataliia Keniz
Customer Success Manager
Introducing Natalia, your friendly Customer Success Manager! With a background in business administration and a knack for understanding customer needs, Natalia provides tailored solutions and ongoing support. Her proactive approach and communication skills ensure client satisfaction. As a team player, she’s always ready to collaborate and build client relationships.
Viktoriia Havryliv
Customer Success Manager
Viktoriia has had a vast experience of working with PortaOne before joining the CSM Team. With her extensive background in varied roles, she has gained a deep understanding of our internal workings. Empathy is the main driver in her approach, making sure our customers feel supported and valued every step of the way.
How to get us involved
Email us 24×7/365:
Please add it as a CC when replying to any required ticket. Moreover, even if we are not in the office, when our Support colleagues see a CC to escalate@portaone.com, they understand that the issue requires additional attention, and act accordingly.
When sending an email to this email address, a ticket for CSM will be automatically created.
