Training Programs
Essential onsite or virtual training programs for our partners and customers worldwide, delivered by our highly specialized engineers.
Who benefits
Our custom-made training programs are essential for any operator or service provider that strives to increase the value derived from deploying PortaOne solutions.
The price of training comes automatically included for owners of PortaBilling or PortaSwitch licenses.
In addition, a complimentary 2-day training regarding new features and onsite assistance is provided for subscribers of the PortaCare Pro program.
Hemanta Sharma
CEO at Radius Communications
“The training program provided by PortaOne was consistent, structured, and professional.”
Radius Communications offers hosted IP PBX services, calling cards, callshops, and wholesale VoIP termination with PortaSwitch.
Why attend?
The training includes the necessary information that increases the value when deploying PortaOne solutions
Reduce the time required to achieve business goals
Promote continuous process improvement to accelerate returns on investment
Increase acceptance by partners and customers
Improve the reliability and quality of operations and newly-installed software
Who should attend?
Network and system engineers
responsible for maintenance and deployment of the PortaOne solution
Project managers
responsible for implementation of the PortaOne solution
Customer service specialists
as well as marketing, pricing, and product managers
Location
Training can take place at any of the following places:
- on-premise at the customer’s office/facility
- PortaOne facilities in either North America or Europe
- Virtually / Online
If the situation allows for it, onsite training is optimal, however a visit to one of the PortaOne facilities or a virtual training session is also possible.
Marian Juskiewicz
CTO at VoxNet
“The training was included in the price of PortaSwitch and conducted in a highly professional manner, thus quickly alleviating our concerns about adopting a new software platform.”
VoxNet runs multiple calling card and residential VoIP businesses with a single PortaSwitch.
Scope
The training is always tailored to specific requirements and audiences, ensuring that all parties and departments involved benefit.
The typical training syllabus includes the following topics and subtopics:
General presentation of system concepts
- Introduction to PortaOne, PortaBilling, and PortaSwitch
- User and roles: permissions, management
- Customer management (prepaid and postpaid customers)
Profit-related configuration workshop
- Rating, tariffs, and products
- Volume discounts, quotas, and wallets
- Subscription plans
Cost-related items and inventories workshop
- Vendors management and routing settings
- DID management
- SIM card management
- Auto-provisioning of CPEs and IP phones
Billing & Revenue-sharing model configuration
- Invoicing and collection, taxation
- Available reports and statistics
- Resellers / Distributors / Representatives
Hands-on configuration of required scenarios
- SIP trunking & hosted IP PBX
- Residential services and mobile app
- Prepaid real time services, e.g. calling cards
- Wholesale traffic exchange
- Data services (e.g. capped, uncapped, hotspot)
- Instant messaging and SMS
IPTV and pay-per-view services
Advanced settings & Best practices
- Advanced PortaSwitch architecture
- Best practices and troubleshooting techniques
- Communication with PortaOne technical support team
Need a custom built training session to fit your project requirements?
