Trace chains of events that affect customer’s balance, status, invoice calculation
Administrators can trace the events that have affected a customer’s balance, status, and invoice calculation right from the PortaBilling web interface. Records now have extended descriptions, e.g., “unallocated payments changed from 10.00 to 70.00 (increased by 60.00). Payments source – from customer payment transaction (xDR id 2204).” This helps administrators find the root of the issue faster when dealing with inquiries from customers. For example, let’s say a customer wanted to clarify why their services were suspended. To investigate the issue, the administrator would open the audit log to scan the change history and find the record showing that the services were suspended due to overdue invoice #1120.
What’s improved?
Easier administration
Troubleshoot financial issues faster via the PortaBilling web interface.
Access to log files for periodic tasks via web interface
Your engineers now have an easier way to access and review periodic task logs such as invoice calculation, taxation, periodic payments, and reports. Previously, it took a lot of time for a service provider’s team of engineers to gather the information from text log files, potentially located across several servers. Now, with this new integration with Grafana – an open-source platform for data visualization, monitoring, and analysis – they can access all of them via one web interface. A simple dashboard now covers the most common troubleshooting requests: filtering logs, e.g., by customer or environment, reviewing them, and downloading logs in .txt format to submit them to support.
Grafana must be deployed on premises. Сontact PortaOne support to configure Grafana on your PortaSwitch.
What’s improved?
Easier administration
Save time on troubleshooting issues related to periodic tasks.
Online charging for roaming data via RADIUS
MVNOs with a “RADIUS only” infrastructure provided by their MNO can now charge their subscribers for roaming data in real time. MVNOs provide their subscribers with roaming Internet service when they visit other regions or countries. With online charging for roaming data, MVNOs can provide their subscribers with roaming prepaid packages without risk of revenue leakage. And postpaid subscribers can avoid bill shock with a clear picture and better control of their roaming expenses.
What’s improved?
Decrease the risk of revenue leakage
Charge for roaming services in real time.
Better customer experience
Enable subscribers to control their expenses while roaming.
Full Polish language support for IVR
The Polish language is now fully supported for all IVR applications. For example, service messages are now available in Polish for voice mailboxes, auto attendants, conferencing, and more. Service providers can expand their reach to Polish-speaking customers by providing services with IVR applications in their native language.
What’s improved?
Better customer experience
Localized IVR service for the Polish market.
Find more details on PortaSwitch MR96 in the latest New Features Guide.
